Q2 2025 Earnings Call Transcript

Good morning, and welcome to Verizon Communications Inc.'s Second Quarter 2025 Earnings Conference Call. At this time, all participants have been placed in a listen-only mode, and the call will be opened for questions following the presentation. Today's conference is being recorded. If you have any objections, you may disconnect at this time.

I would now like to turn the call over to Mr. Brady Connor, Senior Vice President Investor Relations.

Thanks, Brad. Good morning, and welcome to our second quarter 2025 earnings call. I'm Brady Connor, and on the call with me this morning are Hans Vestberg, our chairman and chief executive officer, and Tony Skiadas, our Chief Financial Officer. Before we begin, I'd like to draw your attention to our Safe Harbor statement, which can be found at the start of the investor presentation posted on our Investor Relations website.

Information in this presentation contains statements about expected future events and financial results that are forward-looking and subject to risks and uncertainties. Discussions of factors that may affect future results are contained in Verizon Communications Inc.'s filings with the SEC, which are available on our Investor Relations website. This presentation contains certain non-GAAP financial measures. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are included in the financial materials posted on our website.

Earlier this morning, information on our second quarter results and supplemental materials relating to today's call were posted to our Investor Relations website. With that, I'll turn it over to Hans.

Good morning, everyone, and welcome to our earnings call for the second quarter of 2025. Our performance in the first half of the year, highlighted by a strong second quarter, demonstrates that our strategy is working. We remain committed to disciplined execution and customer-centric innovation, growing profitable connections and the value of our customer relationships. While we always see opportunities to improve, I'm confident in the future of our business. Our financial performance was strong this quarter, with a market-leading wireless service revenue of $20.9 billion, up 2.2% from last year.

We delivered adjusted EBITDA of $12.8 billion, up 4.1% year over year, setting another record for the best-reported quarter and the second consecutive quarter with growth exceeding our guided range for the year. Strong profitability drove free cash flow of $5.2 billion for the quarter. This brings our year-to-date free cash flow to $8.8 billion, an increase of over $300 million compared to the first half of 2024. Our cash flow from operations underscores the strength of our business and provides us flexibility to execute on our capital allocation priorities, which remain unchanged. As a result, we continue to lead the industry with the nation's best network.

Our segmented market strategy, with a diverse portfolio of offerings, is resonating with our customers. Our customer-first offerings, such as My Plan, My Home, and the new My Best plan, along with our best value guarantee, draw significant sales momentum. We're also deploying AI-powered innovation to enhance the customer experience on the nation's best network. On the infrastructure front, our execution is outpacing our targets.

C-band deployment is ahead of schedule. Our fixed wireless base has surpassed five million subscribers, and our fiber build is tracking ahead of its plan. This demonstrates disciplined execution across our entire portfolio. Given our financial performance and the momentum in the first half of the year, we are raising our full-year guidance for adjusted EBITDA and adjusted EPS.

We're also raising our guidance for free cash flow for the year, driven by our strong cash flow from operations and further supported by the positive impact from the tax reform. Tony will provide you with more details shortly. Now let's turn to our operational performance. In the second quarter, we delivered over 300,000 net additions across our mobility and broadband platforms.

In mobility, we delivered year-over-year improvements in the combined postpaid and core prepaid phone net adds, including the fourth consecutive quarter of subscriber growth in core prepaid. The wireless market remains competitive, and we continue to take a strategic approach. As expected, postpaid churn remained elevated this quarter, reflecting the lingering effects of our pricing actions and ongoing pressure from federal government accounts. We're actively focused on improving retention by strengthening our value propositions and leveraging our AI-powered customer experience innovations.

On upgrades, after being down year over year for eight out of the last nine quarters, we saw an uptick in the second quarter, driven by our best value guarantee. We continue to expect mid-single-digit growth in upgrade activity for the full year. Our dual fixed wireless access and fiber broadband strategy continues to drive market share gains. A key highlight is fixed wireless access, which surpassed the five million subscribers milestone, keeping us firmly on track to achieve our goal of eight to nine million subscribers by 2028. We achieved robust broadband growth even as our C-band build-out expands in the less dense markets and despite the softer move environment in our Fios footprint.

We continue to scale our private network business, winning a landmark deal to deploy multiple private fiber networks across the Sam's Freeport. This network will serve as a technology foundation for one of the UK's busiest commercial corridors, fueling a multibillion-dollar regeneration project with advanced capabilities like AI and real-time logistics. Our AI Connect offerings are also generating strong interest. Our sales funnel has nearly doubled to $2 billion since launch earlier this year.

While these are often complex deals with longer sales cycles, we're actively engaged in several sizable opportunities. This growth highlights a surging demand for high-bandwidth fiber capacity and diverse routes, both LIP and DOC fiber, to serve different customer needs. As AI transitions from centralized training to widespread real-time application, compute power at the network edge becomes essential. Our existing infrastructure is uniquely positioned to support this evolution.

Our network is our key differentiator, consistently delivering top performance. This quarter, J.D. Power once again recognized Verizon Communications Inc. for the best network quality. And RootMetrics' first half-year 2025 awards named us the nation's best, fastest, and most reliable 5G network.

We're building on this advantage every day. Our C-band deployment is ahead of schedule and on track to cover 80% to 90% of planned sites by year-end, with nearly all sites now standalone capable. Our fiber build is tracking ahead of plan, and we're positioned to deliver 650,000 incremental passings this year. Meanwhile, the regulatory approval process for our pending acquisition of Frontier is progressing as planned.

We're encouraged by Frontier's performance and look forward to closing the transaction to further accelerate our fiber expansion. As we near the closing of the Frontier acquisition, we will provide a comprehensive update on our strategy, broadband expansion, and capital allocation considering all stakeholders. We look forward to providing an update in the next few months. With that, I'll turn it over to Tony to go into the financials in more detail.

Thanks, Hans, and good morning. The first half of the year reaffirms the strength of our business, highlighting the effective execution of our disciplined strategy and significant progress towards achieving our financial goals. As a leading provider of essential connectivity across the US, we are committed to offering the best value and delivering the best service and customer experience within the industry. We are focused on driving wireless service revenue and adjusted EBITDA growth and robust free cash flow.

The second quarter demonstrated our ability to deliver strong financial results even in a period of elevated promotional activity and broad economic uncertainty. We remain focused on high-quality, profitable growth, recognizing that volume growth is only valuable when aligned with our disciplined financial framework. Our goal is to improve volumes year over year, but we will not do this at the expense of delivering on our three key financial priorities. This past quarter, we achieved strong sales, focusing on high-quality customers without overspending for growth.

Even with public sector challenges and ongoing consumer postpaid phone churn pressure, we maintained our financial discipline. Within consumer, second-quarter postpaid phone gross additions were up sequentially and year over year. Our sales execution remained strong, leveraging our attractive value proposition, including the recent launch of the Best Value guarantee. As expected, we saw the residual effects of our first-quarter pricing actions impact our second-quarter consumer postpaid phone churn.

Additionally, we continue to see elevated competitor promotional activity. As a result, second-quarter consumer postpaid phone churn remained consistent with the first quarter at 0.90%. We have taken a series of actions to address our elevated churn. On June 24th, we launched initiatives designed to improve the customer experience, including leveraging AI for more personalized support.

In addition, we continue to enhance our value proposition and build customer loyalty through the best value guarantee. We provide exclusive access to the best events and experiences, and our Refresh app helps customers maximize the value of their plans. Mobility phone net adds, which includes both consumer and business retail postpaid, as well as core prepaid, were 16,000 for the second quarter. This represents an improvement of 25,000 from the prior year period.

Consumer postpaid phone net losses totaled 51,000 for the second quarter, compared to 109,000 net losses in the prior year period, as we benefited from strong gross adds. Verizon Communications Inc. business delivered 42,000 phone net adds in the second quarter, compared with 135,000 net adds in the prior year period. A significant majority of the year-over-year decline was driven by the public sector business. While we anticipate public sector pressures to persist in the second half of the year, we expect the impact to subside towards the end of the year.

Consistent with our wireline approach, we continue to remain disciplined and not pursue low-margin wireless business or overpay for volumes. We remain confident that the team has the tools to execute effectively in the current environment and deliver healthy volumes for the full year 2025. Core prepaid net additions were 50,000 for the quarter, an improvement of 62,000 from the prior year period. This marks four consecutive quarters of positive core prepaid net adds, reflecting the strong execution of the team. The Visible, Total Wireless, and Straight Talk brands continue to perform well and are progressively building a high-quality business.

Overall, core prepaid ARPU rose above $32, and we have now reached an inflection point where, after four quarters of volume growth, we expect prepaid to positively contribute to wireless service revenue growth for the remainder of the year. Turning to total wireless postpaid upgrades, we saw a 14% increase in the first half of the year as compared to the same period of 2024. This result was driven by a healthy initial uptake of our best value guarantee program, which is an investment in our high-quality customer base. As Hans said earlier, we continue to expect upgrade activity to increase by a mid-single-digit percentage in 2025 as compared to 2024. Moving on to broadband, we delivered 293,000 net additions in the quarter.

We are taking broadband share and see strong demand for both our fiber and fixed wireless access offerings, even with seasonal impacts and a softer move environment as compared to prior years. In fixed wireless access, we delivered 278,000 net adds for the quarter, growing the base to more than 5.1 million subscribers. FWA demand remains strong, and we are on track to deliver our goal of 8 million to 9 million FWA subscribers by 2028. Fios Internet net adds for the second quarter were 32,000 versus 28,000 in the prior year period. Fios provides customers with industry-leading connectivity and delivers high customer satisfaction, reflected in both robust ARPU and consistently low churn rates.

We are expanding our Fios footprint and remain on track to deliver 650,000 new passings in 2025. As we talk about fiber, let me provide a brief update on the pending Frontier transaction. The team is working through the necessary steps to complete the acquisition, and we remain on track for an early 2026 close. We have received regulatory approvals from eight states, as well as the FCC and DOJ, and are productively engaged with the remaining state regulatory agencies. Based on Frontier's publicly reported results, it remains on track with their fiber expansion goals.

Our integration planning efforts are well underway, and we anticipate a smooth transition upon the deal closing. We are looking forward to having Frontier's assets serve as an important catalyst for our fiber expansion and broadband growth acceleration. Turning to our financial results, we delivered another strong quarter. Second-quarter consolidated revenue reached $34.5 billion, up 5.2% year over year.

This result was driven by solid wireless service revenue and a more than 25% increase in wireless equipment revenue. Service and other revenue rose 1.6%. Total wireless service revenue reached $20.9 billion in the second quarter, a 2.2% increase year over year. Growth was driven by consumer ARPA, which rose 2.3% year over year.

We realized benefits from recent pricing actions, expansion of fixed wireless access, and increased revenue from perks and other adjacent services. Our robust perk offerings continue to grow at a steady pace, keeping us on track to achieve our goal of 15 million perks by year-end and providing a healthy contribution to service revenue. In addition, prepaid revenue has reached a turning point and was flat in the second quarter compared to the prior year period. We expect prepaid to positively contribute to wireless service revenue growth in the second half of the year.

Overall, we are well-positioned for continued service revenue growth with healthy underlying customer economics. Consolidated adjusted EBITDA in the quarter was $12.8 billion, which is the highest we have ever reported and an increase of 4.1% compared to the prior year period. Wireless service revenue growth, coupled with the benefits from cost savings initiatives, more than offset the impact from the elevated upgrade activity. Through the first half of 2025, both wireless service revenue and adjusted EBITDA are up nearly $1 billion from the prior year, reflecting strong operating leverage.

The business segment EBITDA has now grown for three consecutive quarters on a year-over-year basis. From a cost perspective, our voluntary separation program is now complete, generating substantial savings. In addition, we're actively pursuing opportunities within our legacy businesses. These include copper decommissioning and savings from the Services initiative within our business segment, among other cost efficiency programs.

Adjusted EPS was $1.22 in the quarter, up 6.1% year over year, primarily due to the strength in adjusted EBITDA. Turning to our cash flow summary, cash flow from operating activities for the first half of the year was $16.8 billion, up more than 1% compared with the same period a year ago. CapEx for the first half of 2025 came in at $8 billion compared to $8.1 billion in the prior year period. We continue to realize efficiencies in our C-band deployment and Fios expansion, enabling us to effectively meet or exceed our network goals well within our capital budget.

For the first half of the year, the net effect of cash flow from operations and CapEx resulted in free cash flow of $8.8 billion, an increase of 3.6% compared to the same period a year ago. Net unsecured debt at the end of the quarter was $116 billion, a $6.9 billion improvement year over year. In the first half of the year, our debt reduction was offset by non-cash mark-to-market adjustments. Our net unsecured debt to consolidated adjusted EBITDA ratio was 2.3 times at the end of the quarter, a 0.2 times improvement year over year and in line with the prior quarter.

We continue to make progress towards our long-term leverage target ahead of the closing of the Frontier transaction. Our balance sheet remains a significant strength of our organization. Notably, we have under $700 million in unsecured debt maturities remaining in 2025. We will continue to focus on reducing debt ahead of completing the Frontier transaction. As Hans mentioned earlier, our capital allocation framework remains unchanged.

We will continue to strategically invest in the business, enhancing our mobile and broadband networks, supporting a healthy and growing dividend, and paying down debt towards our long-term leverage target. As we've mentioned previously, we will consider buybacks once we reach our leverage target. Our strong operational execution in the first half of the year, coupled with favorable tax reform, gives us the confidence to increase our guidance for the full year. Given the strong adjusted EBITDA performance in the first half of the year, we are increasing our full-year guidance to 2.5% to 3.5% growth, an increase of approximately $125 million at the midpoint.

We are increasing our guidance for adjusted EPS growth to a range of 1% to 3%, reflecting the new adjusted EBITDA outlook. We are raising our 2025 free cash flow guidance to a range of $19.5 billion to $20.5 billion. The increase is driven by an estimated benefit of $1.5 billion to $2 billion from the recently enacted tax legislation, as well as the disciplined operational execution that drove our strong adjusted EBITDA and free cash flow performance in the first half of the year. Our wireless service revenue and CapEx guidance remain unchanged.

As we get closer to the closing of the Frontier transaction, we expect to provide an update on our broadband plans as well as our capital allocation strategy. In summary, we have a resilient business model with a high-quality customer base and continue to execute well on both mobility and broadband. Our second-quarter financial performance reflects our disciplined approach to growth, and we are well-positioned to deliver on our improved outlook in the second half of the year. With that, I will turn the call back over to Hans.

Thank you, Tony. Our strong first-half results reaffirm our confidence in the Verizon Communications Inc. strategy. Our strategic execution and the ongoing momentum across our business underpin our decision to raise full-year guidance. Our focus remains clear.

We are committed to growing wireless service revenue, expanding adjusted EBITDA, and generating strong free cash flow. We will achieve this through three key priorities. First, building on the network leadership to create compelling customer offerings that accelerate growth in our mobility and broadband businesses. Secondly, maintaining operational excellence and financial discipline across the organization.

Thirdly, scaling our next-generation platforms from capturing new enterprise opportunities with private networks to enabling AI at scale and unlocking new revenue streams from our existing assets. The opportunities ahead are significant, and the pending Frontier acquisition will accelerate our fiber strategy. Verizon Communications Inc.'s unique market position and the essential nature of our services are fundamental to empowering individuals, businesses, and society. Verizon Communications Inc. has the assets, the strategy, and most importantly, the team to deliver sustainable long-term growth.

We're excited about the opportunities ahead. With that, Brady, it's time for Q&A.

Thank you. We will now begin the question and answer session. Please unmute your phone and record your name clearly when prompted. Your name is required to introduce your question.

If at any point your question has been answered or you would like to withdraw your request, you may remove yourself by pressing star two. One moment for the first question. The first question will come from Ben Swinburne of Morgan Stanley. Please go ahead, sir.

Thank you. Good morning. I wanted to ask about free cash flow, kind of capital allocation, and then also the outlook for consumer wireless. Hans and Tony, you guys have, you know, meaningfully more cash flow to play with now.

I know you said a billion and a half to two this year. I think these tax benefits continue beyond 2025. What's the best use of incremental capital at Verizon Communications Inc. from your perspective? I know you laid out your priorities, but can you help us think about your ambition to get to buybacks sooner, build more fiber faster, etcetera, etcetera. And then on the consumer wireless front, should we still expect consumer net add improvement postpaid net add improvement in 2025 versus 2024?

I don't think that was reiterated in the prepared remarks. Maybe you could talk a little bit about the churn outlook in the second half where you'll be moving beyond the price increases and so whether we should still be expecting kind of churn normalization. Thanks so much.

Thank you. Let me start with the capital allocation. I think your comments and question there are more than valid. As you saw, we raised our guidance for free cash flow, partly because our cash flow from operations is improving, but also the tax reform that we indicated on March it is.

As I said before, I mean, our capital allocation priorities are unchanged. I mean, it's first of all in our business, and we have increased the CapEx this year compared to 2024. Dividend, of course, eighteen years of increase, we want to put the board in a position to continue to grow. We pay down our debt with almost three billion euros in the first half. And then it will be buybacks.

Now we are in a situation where we are just about or in the couple of months from now in the beginning of next year closing Frontier. So what I said in my prepared remarks is I want to get a holistic view on all the capital allocation. I mean, how we're gonna invest in fiber, what synergies we see, how we're gonna do the allocation priorities. But clearly, the tax reform is helping us to get faster to the priority we have.

So we feel good about that. But let me come back to that so I can we can give you a holistic view on capital allocation. But clearly, we are very excited about Frontier. The performance is great.

The synergies are great. And of course, the convergence and the fiber opportunities are also great. So very excited for that. And so far, Frontier has performed really good.

On the wireless consumer, I think that our ambition, as was outlined by Sam in the beginning of the year, doing better this year, is still valid. I mean, it's no difference on that. However, we're going to continue to be very financially disciplined. For us, we will not sacrifice our financials, but you're still getting a net adds if it doesn't make sense, if it's too expensive.

You saw us in the fourth quarter last year being aggressive because we saw the opportunities of creating and gaining a lot of high-quality customers. You saw gross add in the second quarter. So it all depends on where the market is and where we go. But ultimately, our goal is to increase our service revenue and then expand our EBITDA and cash flow.

That's our main KPIs. And then on churn, Tony will probably chime in on all of this. But on churn, expected in the second quarter was elevated. Coming from the price ups but also from the competitive environment.

I think the whole industry is up. Sampath put in a lot of very important churn measurements, six twenty-four, that now is twiddling going through our system. All our AI-powered customer service impacting. So very encouraged about what the team is doing and how they are working on the loyalty and retention of our customers.

So that's all. And Tony will chime in on all three, I guess.

Thanks, Hans. Good morning, Ben. So a couple of things on churn. Obviously, we're focused on reducing churn in a financially disciplined manner.

And as Hans mentioned, we have a great value proposition with the Verizon Communications Inc. value guarantee and also MyBiz on the business side. You know, we have further deployment of C-band. We said we're gonna get to eighty to ninety percent of C-band this year deployed, and we see lower churn where C-band is deployed. We did a CX launch on June 24th, and that work is also augmented by AI, and we expect to see improvements there.

And then, obviously, convergence will also reduce mobility churn. And the team has the retention tools to get there, and they're focused on it. And then one other comment just on tax reform as you your question around looking ahead. We're not gonna guide on 2026. But the extensions of bonus and RNA are permanent.

So while we won't guide on 2026, yeah, I would expect that the impact in 2026 would be significant.

Yeah. Thanks so much.

Yeah. Thanks, Ben. Brad, we're ready for the next question.

The next question comes from John Hodulik of UBS. Line is open, sir.

Great. Thanks. Good morning, guys. Two, if I can.

First, it looks like you saw further deceleration in postpaid ARPU growth. Can you just talk a little bit about the drivers that are causing that deceleration? And then a follow-up on one of the comments, you know, upgrade rates in the teens in the first half, and you expect mid-single digits for the year. What what's the driver of the what would it just be pretty rapid deceleration in the upgrades?

Thanks. On the postpaid ARPA, I think again, I mean, we have been growing our ARPA for a long time. And we continue to. We have many levers in there all the way from our broadband, my step-ups.

Only fifty percent of our customers on my plan. We had the adjacent services. You heard when we had our prepared remarks, on our on our Perks, basically doubling this year up to fifteen million perks. So we have a lot of drivers for it.

So we still believe that we have a good run rate on that. On the upgrades, as you articulated, we have been down eight quarters of the last nine when it comes to upgrades for many reasons. This quarter, we put in first of all, a couple of incentives for customers to upgrade. So that was so that business and consumer.

That's the total investments we're having in growth in upgrades.

Yeah. And then just a couple of other points on the upgrades. I mean, we absorbed the higher upgrades. Maybe the upgrades were up thirty percent year over year, and we still produce strong EBITDA and cash flow in the quarter. So, you know, we had good operating leverage across the board there.

Great. Thank you.

Okay. Yeah. Thanks, John. Brad, we're ready for the next question.

The next question comes from Sebastiano Petti of JPMorgan. Line is open, sir.

Hi. Thanks for the question. Just a follow-up on Ben and John's theme there for a second. As we think about the consumer net ad results in the quarter, any way to unpack maybe free line contribution in Trecora?

I know that was a below-the-line offer that was in the market as well as yeah, anything to you know, quantify or read through from the deceleration in core prepaid down you know, pretty materially, sequentially? Is there any migration activity within the quarter there? And then lastly, on the Frontier deal close, you said early 2026. Is that implying a later than expected close versus 1Q 2026 was the previous guidance given maybe you know, some utility commission reviews that are ongoing out there. Thank you.

No. We can start with the Frontier. No. Nothing has changed.

It's on the plan we said actually since we announced the acquisition. So it's the first quarter of 2026, so nothing has changed on that. And then on any particular things on our net adds, first of all, we had a great gross adds. I mean, the team did a great job.

Our sales channels were working. Our product is resonating with the market. The three lines were insignificant. It was part of the six twenty-four launch.

And it just was on for a very short time period, then it's off right now. So that had nothing to do with it. It was a really good execution by the team.

And then on prepaid, as you can see, the segment is working. It is paying dividends, and we have four straight quarters of growth in our prepaid business. And we're seeing good results across all of our main brands, whether it's Straight Talk, Visible, or Total Wireless, and we continue to scale the distribution there. And the other thing I want to point out on prepaid is now that we have four straight quarters of volume growth, we've reached an inflection point, and we now expect prepaid will be a contributor to service revenue growth in the second half of 2025. So we feel good about the progress and the momentum we have in the prepaid business.

Just a quick follow-up there. Within prepaid to postpaid migrations, the nineteen percent is nineteen percent increase in gross additions in the quarter, would that reflect any migrations across the base?

No. Not significant for us. No.

Thank you.

Yeah. Thanks, Sebastiano. Brad, we're ready for the next question.

The next question comes from Jim Schneider of Goldman Sachs. Please go ahead, sir.

Good morning. Thanks for taking my question. I was wondering if you may be broadly comment on the broadband market trends that you're seeing right now. I think you talked about a softer move environment, but what are you seeing in terms of the gross ad environment more broadly across both fixed wireless and Fios heading into the back half of this year?

Any change in competitive dynamic that would make you feel, you know, more or less confident about your ability to sustain better gross at better net additions in the back half? And specifically, can you maybe comment on your expectation for fixed wireless ads and whether they can improve and recover heading into year-end? Thank you.

Thank you, Jim. When it comes to broadband, the first half year, I mean, Fios has been fairly consistent. But of course, what we saw here in the second quarter was a way lower mover market. I mean, still the product is the best product out there.

The churn is very low, performing really well. On the fixed wireless access, it's the same phenomena we talked before. As we go suburban and rural to the eighteen, nineteen percent of C-band, that's where we create the opportunities for fixed wireless access as is a secondary business case on our build. And that means that we have less passing, so whatever we call it in fixed wireless access work, we have less open for sale.

So that's very natural. If I look into the second quarter, I'm pretty certain we will do better on broadband in the second half of this year than we did in the first.

Maybe could you just comment on the status of your MDU rollout? I know it's in trial phases right now, but would you expect that to be a significant contributor as we head into 2026?

So the MDU solution, which is the world's first, you know, again, Verizon Communications Inc. is leading with a solution that nobody else has done. That is more than trials right now even though it's a smaller scale, where in many states, we start rolling it out. And we want to have a short time period between we have the product and we talk to the landlords. It's gonna start scaling even more in the second half.

I think it will be a bigger contributor in 2026 than in 2025. But it's a great product that can get very, very good broadband services all the way up to one gig, which is something extraordinary that the guy has been doing. But we will scale to see that we have the highest quality, that Verizon Communications Inc. is known for and is our trademark.

Thank you.

Yeah. Thanks, Jim. Brad, we're ready for the next question.

The next question comes from Mike Rollins of Citigroup. Please go ahead.

Thanks, and good morning. Two topics, convergence and then EBITDA. So first on convergence, curious if you could share an update on how Verizon Communications Inc. is progressing with the uptake of these converged bundles within the base and if you can share how Verizon Communications Inc. is looking to differentiate your converged offer versus the competition. And then on EBITDA, you referenced that it was up four percent in the second quarter, first half.

That's better than the guidance range of 2.5% to 3.5%. So can you unpack for the rest of the year within the full-year guidance, like, what you're anticipating and what are the factors that would put you at the high end versus the low end of that range?

I can start, and then I'm gonna hand it over to Tony. But on the convergence, I think that of course, our main key differentiator is that we have and we're now adding our fiber base with Frontier. We're going to have an unparalleled opportunity for convergence. That our customers have a chance to work on both.

And as I said before, we have a very high degree on our when we're gonna scale that opportunity, we have even more chances. And if you think about coming into the Frontier footprint when that's approved, we have a huge opportunity as for a convergence. So we're excited over that, and that's our offering. And on the EBITDA, first before Tony says something, I think you see right now our leverage.

The cost takes out we have done, the growth we are doing, and it's falling straight down to the bottom line. And we will continue to focus on that, as I said so many times before. Before, the whole executive management and the whole company had three KPIs. It's the service revenue growth, and then it's the EBITDA and cash flow generation.

So very, very, very good start of the year.

Thanks, Hans. And Mike, so on the EBITDA, we were up over five hundred million in the quarter and about a billion dollars of EBITDA growth year to date. And that's also in light of having a pretty significant upgrade activity mostly driven by the launch of our value guarantee. And we stayed very and they gave us the confidence the resiliency in the business gave us the confidence to raise the guide.

And it starts with the top-line revenue, and service revenue is up 2.4% year to date. So we're seeing great operating leverage as Hans mentioned. And there's a lot of work going on on the cost side of the house to continue to make the business a lot more efficient and serving customers day in and day out. If you think about the customer care and the work we launched on June 24th, that includes having AI-enabled customer care, managed services.

We're seeing great progress now with the managed services work that Kyle and the team were doing, and we're seeing good savings here ramping up in 2025. The network team continues to take out cost and legacy network elements that include copper decommissioning, and that work is ongoing. And then even in business wireline, we continue to deemphasize low-margin deals and stay very disciplined there. And then from a headcount standpoint, the voluntary separation program is now behind us, and we're seeing a full run rate benefit for the balance of the year. So, you know, there's really no assumption changes in upgrades as you asked before.

We said mid-single digits for the full year. That still stays intact. And what we've said is volumes are important, but we're gonna stay disciplined in our approach and in support of the three measures that Hans mentioned, service revenue, EBITDA, and free cash flow. And, you know, we'll pulse in and pulse out where it makes sense.

But we're not gonna chase some profitable growth for the sake of net adds. So but very pleased with the progress on the EBITDA in the first half of the year and very comfortable raising the guidance for the back half.

Thanks.

Yeah. Thanks, Mike. Brad, we're ready for the next question.

The next question comes from Kannan Venkateshwar of Barclays. Please go ahead.

Good morning, and thanks for taking the question. I want to ask about your wireless go-to-market strategy. I know you pulse in and out of the market, Tony, just like you said, but looking through some of your postpaid offers in the second quarter, at times, there seem to have been a bit more promotional activity on the device side targeting the value end. Over the last few years, you've expanded your portfolio in the segments that you target with TracFone and fixed wireless, for example.

But the value end had historically been perhaps less of a focus on the postpaid side. So I was curious if this was more of an opportunistic tilt that was specific to the quarter or if it's part of a more strategic shift in the way that you expect to go to market moving forward. Thank you.

Thank you. First of all, Sampath and the team together with our CMO, Leslie, have been working really hard to segment up our market. And because as we see the market having less and less new customers coming into the market, a segmented approach becomes important. We are running now, I think, eight or nine different brands.

All of them have different brand attributes and appealing to different segmentations. So this is a sort of a segmented growth strategy we have in wireless for consumers, and that will continue and just refine it and see that we have the right offerings in all the different types of brands we have. I would say some of the brands are doing extraordinarily well. I'm at Total Wireless, Visible, very good, very targeted.

Some of them have some sort of promotions, some of them are just having a service fee. So it's very different, and you're gonna see us continue doing that work because that is part of our growth story that we can actually meet any consumer with different economic backgrounds with the service. And as you can see in this quarter and the previous quarters, we were actually excited about those opportunities.

Great. Thanks, Hans.

Yeah. Thanks, Kannan. Brad, we're ready for the next question.

The next question comes from Frank Louthan of Raymond James. Please go ahead, sir.

Great. Thank you. Can you talk to us about the pace of the fixed wireless deployment? Are you seeing that increase? Doing more investment there, or is that kind of staying the same? And then can you characterize the promotion activity in July? Do you think that's going to be similar to the quarter with seasonality? How should we think about that? Thanks.

Thank you. On the pace of fixed wireless access, that's not changing at all. I mean, we are gearing up for reaching eighty percent to ninety percent of C-band this year. And that's where we followed through with our fixed wireless access opportunities.

And by next year, we're going to have basically built all our C-band on top of the grid. We defined it from the beginning. And after that, we can always debate how we're gonna continue to allocate capital. But right now, we allocate capital for mobility, for the simple reason that where we build the C-band, we have better step-up, we have better upgrades from our customers.

So that's the number one. But let us finish this, and then we're gonna see. But the pace has not changed. The same C-band build-out.

What you see on the CapEx is actually also an efficiency work. We're doing everything that was planned for 2025 right now, but we do it more efficiently. The network team is doing a great job, actually creating efficiencies on our CapEx. And that's very important for us going forward.

When we're also going to have Frontier inside.

Yep. Got it.

Thanks, Frank. Brad, we're ready for the next question.

The next question comes from Craig Moffett of MoffettNathanson.

Hi. I want to follow-up to Ben's first question where you talked about capital allocation. Under the new budget or the one big beautiful bill, there is an expectation of significant spectrum sales even though the spectrum hasn't been identified. Can you just talk a little bit about that as to how you would prioritize Spectrum purchases if there's either a government option or alternatively if private market spectrum comes available from EchoStar as to how that might affect, for example, your discussion about possible share buybacks?

When it comes to spectrum, I mean, I think that what we have we're sitting on a really good position on spectrum, and we have C-band, millimeter wave, or low band, and that's what you see are deploying right now. So we feel good about where we are with spectrum. Then I've said all the time that the U.S. all the time needs more spectrum, especially as 6G comes up, etcetera, in order to stay competitive. And being the most digitalized country in the world.

So we're, of course, thinking it's good that's part of the bill, but as you rightfully said, it still needs to be optional. It has to be free up Spectrum and all of that, and that will take some time. When it comes to in general our capital allocation, the spectrum we always do the build versus buy. I mean, we have done it way before I joined.

We look into will this buy this spectrum being better than building on a dollar on our own spectrum today. That's the comparison we're always going to do when we see spectrum in the market. But, again, we feel good about the position we have. And we are encouraged that the government is planning over time to bring more spectrum to the market for the competitiveness of the United States of America.

Thank you.

Thank you. Yeah. Thanks, Craig. Brad, we're ready for the next question.

The next question comes from Michael Funk of Bank of America. Please go ahead.

Yes. Hi. Good morning. Thank you for the question. So on postpaid phone subscriber acquisition cost, what are you seeing for the increase in acquisition cost year over year? And then what are you modeling for the second half? And what's the right mix of budget for retention versus acquisition?

You know this is close to how we work constantly between Sampath, me, and Tony. Seeing that we have an envelope for the full investment of customers, which is including acquisition, retention, and media. To give you an exact number, that wouldn't be appropriate. But I think that what you should be feeling confident about is that we weekly think about what is the best allocation that we get the best return on investment on or the LTV and getting the right customers to all retention or acquisitions.

So that is a fluid work we're doing constantly, and we have improved this dramatically over the years. Before, it was an overall budget. Now it's a much more dynamic, but we stay within the financial discipline we have. So we're not overshooting on anything.

Yeah. Great. Thanks, Mike. Brad, we're ready for the next question.

The next question comes from Greg Williams of TD Securities.

First one is just on the consumer phone gross adds. You guys said you're disciplined in not chasing volumes, but up nineteen percent I think that's a two q record. How sustainable is this level of gross ad going forward in the balance of the year? And the second question just on the customer experience that you guys launched on June 24th, because you're talking it up quite a bit here, wanted to get more color on what it is and the specifics.

And you mentioned the AI enabling customer.

Okay. Sure. On the, Greg, on the gross adds couple of things here. The strength came from two places.

First, we had very strong sales execution in our stores and district. We launched the best value guarantee back at the beginning of April, and that is resonating with customers in the market. And we see a healthy mix of new to Verizon Communications Inc. in the quarter. And we're also writing good business as well.

And what we said many times is, you know, volumes are important. And, we'll pulse in and pulse out, but where it makes financial sense. So and then as we said earlier, the biggest opportunity for us is loyalty and retention, and the team is focused on it.

Yeah. And if we talk about what was launched six twenty-four, I think that it was a lot of AI-supported customer experience tools we put in. I mean, first of all, when it comes to the process, we now will have a customer care employee following any request or a complaint from our customers all the way. So we actually finish it out with the same person starting in MD.

Also having updates. That was a concern for our customers. That we heard through the year and that we needed to improve. The other thing is we're also opening for our customer service twenty-four by seven.

Very important. Again, that was feedback that people are having different work hours. They want to call different times. We're gonna fix that.

And then, of course, we're giving our customer care employees an AI tool so they can treat our customer better and know their problems better because this can be stressful. We know that having the connectivity is such an essential service, mobility, and broadband. And then the last thing we're going to leverage even more our stores. I mean, ninety-three percent of the U.S. population has less than thirty minutes to a Verizon Communications Inc. store.

We're going to leverage that more to see that that's going to be a place where you can get more support and help as well. So we leverage all the assets and all our employees to see that we're treating our customer better. And I think it's an area we can excel in, and that's then then we basically have worked a lot on a product side where we have MyPlan, MyBeasts, MyHome, all of that with perks, which is really resonating. We have worked on a brand that we refreshed last year, and that is actually going really good as well.

And the network is, of course, the best network in the market. That once again was proven by JD Power and RootMetrics. So we're working on all the cylinders how we compete for any type of customer all the way from enterprise government, small and medium to prepaid post-pay customers on broadband and mobility. So it's a holistic thinking about how we're going to do this.

So you for the question.

Thank you.

Yeah. Thanks, Greg. Brad, we're ready for the next question.

The next question comes from Peter Supino of Wolfe Research. Your line is open.

Hi. Good morning, everybody. A question about costs and one about churn. On costs, you mentioned your expectations for continuing cost efficiency and we see, obviously, headcount is flat year to date in your reporting.

Compared to five percent improvement or decline in 2024. And so thinking at medium term, thinking about 2026, 2027, I wonder if you could describe any opportunities you see for ongoing efficiency gains outside of price increases. And then on churn, now that we're well past the impact of extended and can. What do you think is the cause of today's churn levels? Obviously, your initiatives in June indicate some incremental concern.

And does that trend require less aggressive, less positive price increases in the future? Thanks.

First of all, any future commercial plans, I will not share that I cannot do. I start with the cost. I think that both Tony and I see more cost opportunities than we have seen in a long time. And that's what you see in our leverage right now.

And many of the AI solutions we have put in, we talked about them last year. We're putting into our both in the capital planning for our customers, for our employees, that will that still not in into any cost base for us. The headcount, we have been very, very good, and it's going down all the time. So we have been very efficient in managing our resources.

That is handling this market. So very happy with that. And I hand it over to Tony to talk a little bit more about cost and assurance.

Yeah. Thanks. So, Peter, a couple of things. So the headcount down three point seven percent year over year, and as I said earlier, we had a lot of EBITDA margin expansion in the first half.

And we continue to take cost out, whether it's AI, whether it's network, The team continues to take copper out of the network, and network continues. And whether it's IT or real estate, IT platform consolidation or real estate, you know, we're continuing to push cost out of the business. And even on business wireline, as I said before, we're being really disciplined at the deal desk. And even on wireless, we're being disciplined at the deal desk as well.

And we're not chasing growth for the sake of growth. So as Hans says, we're operating differently, and we feel good about the cost actions that are driving the EBITDA improvements and also the increase in the guide.

Thank you.

Alright. Yeah. Thanks, Peter. Brad, we're ready for the next question.

Next question is from Bryan Kraft of Deutsche Bank. Line is open, sir.

Hi. Good morning. I just had a question on beads. With the recent changes in the program, I was wondering how you're thinking about the opportunity to participate and, you know, maybe make some incremental investments into footprint expansion through that program. Thanks.

Thanks. Yeah. There are some slight changes to the BID program rules, which open up some opportunities for us, of course. And then it's a process of rebidding.

I think that's one area. The other area, of course, we have been building since the first bid opportunity came up. So the combination of this probably that we have the same opportunities as we had when the Bead program started. We're going to bid where we see that we have a good return and with some subsidized from the government.

So no major change for us. We are in this process right now. So need to come back to you when we see the outcome of that rebidding.

Okay. Thank you.

Yeah. Thanks, Bryan. Brad, we have time for one more question.

Your last question will come from Tim Horan of Oppenheimer. Your line is open, sir.

Because the business revenues and margins are improved pretty substantially. Just any more color on what you're doing there? I know you touched on it a little bit, but can you give us a little bit more examples of what's going on? And I guess the key question is, is it secular and I guess particularly on the margins?

Thank you. Yes. It's a lot going on there. I mean, some of you have been following us for quite a while.

You know that somewhere in 2023, our performance was not the best. We took a lot of decisions, including getting basically talking to the new management team. Since then, we have been aligning on what we need to do. And you see so many vectors of growth that we didn't have before.

I mean, all the way from fiber, fixed wireless access, and of course, the fiber will be added in Frontier over time. You see our AI connect that we talk about on the business side. Suddenly, we can leverage our assets on the fixed side. We have the adjacent services that for a couple of years ago were very small.

Now with the perks and all of that, we're doubling the growth there. So we have the convergence coming up as well. We have prepaid that Tony talked about that was zero or negative for us for quite a while. Now we're basically flattish and, of course, expecting that the team is going to.

And then we have all the step-up in the segmented growth that I talked about. So the team is executing really good. And in the foundation, we have a great network that we now are sort of capturing all the opportunities with the C-band investment we did for a couple of years ago. And that's what you see.

And then on top of that, with the discipline from Tony and the team, we are taking out cost. And then you see the leverage. And sometimes we just underestimate what great business this is. I mean, it's an enormous business when it comes to revenue and subscriber-based services.

And the generational cash is extraordinary. We will just continue to drive that. And see that we have the right offerings for our customer. But that's what's behind it.

Really well executed and what you should expect from Verizon Communications Inc., which is our trademark.

Thanks. And then, Hans, just a couple of things to add, Tim, on the business segment. You know, the team continues to grow volumes both mobility and FWA, and the business continues to skew more wireless, which is great to see. And we said the goal was to improve the EBITDA profile in this segment, and we saw really good progress in the first half of the year.

We have three straight quarters now of growth. So if you look between the revenue and the margins on the revenue side, as I said, more wireless FWA and mobility growing even though we're growing through even the public sector pressures as well. And we're also seeing contributions from private 5G networks and AI Connect, and that's also offsetting some of the wireline decline that we see. And then on the cost side, Kyle's team is doing a great job with our managed services transformation.

The deal we signed with HCL is providing a lot of benefits this year. And a lot of good discipline in terms of moving customers off of legacy products rather and deemphasizing low-margin deals and also operating with lower headcount. So we're well-positioned to continue to improve the business EBITDA margins this year. Very happy with the progress.

Thanks, Josh.

Yeah. Thanks, Tim. Brad, that's all the time we have today.

This concludes the conference call for today. Thank you for participating and for using Verizon Communications Inc. conference services. You may now disconnect.